Terms & Conditions Notice

These are our terms and conditions; please read them.

When you register for a class you must download your class files that are linked in your class receipt and ticket. This file has important information about the class.

For all Red Cross Bremerton courses: A parking permit included in the downloadable file must be printed and displayed on the dash of your vehicle during a first aid class. If you do not display the parking permit while attending class in Bremerton you will get a parking ticket.

Card Delivery:
American Heart Association, Red Cross and HSI Medic One First Aid Card

Upon successful completion of course you will be issued a Digital Certificate via email within twenty four (24) hours, or the next business day if your class was held on a weekend.

Red Cross Digital Certificates

Digital online certification gives you anytime, anywhere access to your certification and training history.

They can be viewed, printed or shared online and can be accessed at anytime through your Red Cross Account. Each certificate includes unique ID and a QR code. Class participants can visit redcross.org/confirm and enter the ID (or scan the QR code with a standard QR reader using a smart device) to access a copy of the valid certificate with student and training information.

Class participants with valid email addresses will receive an email with a link to their digital certificate after the end of the course. If you can not locate the email containing the link, or if an email address was not submitted for you; simply navigate to redcross.org/getcertificate to access and print your certificate.

American Heart Association Cards

Class participants of all AHA courses will receive their cards electronically at the end of the day upon the completion of the course.

Hard Copy First Aid/CPR/AED Cards

Only our corporate clients receive hard copy cards at the time of class. All other First Aid/CPR/AED class attendees receive electronic certificates.

Course Refund Policy

Northwest Response has a fair and equitable Refund Policy in place containing guidelines guaranteeing the refund of fees to course participants under reasonable circumstances.

Registration may be cancelled up to five (5) working days prior to commencement of the course with participants either transferring to another course, or receiving a full refund.

Registration cancelled less than three (3) working days, but one (1) day prior to commencement of a course, will incur a fifty percent (50%) cancellation / transfer fee.

If no cancellation notice is received or cancellation is made with less than one (1) day’s notice; no refund will be issued.

You may substitute another Participant at any time prior to course commencement date should the nominated person be unable to attend. Notification of such changes is imperative.

Northwest Response reserves the right to cancel or postpone a course to an alternative date. All registered participants affected by such changes will receive a full refund, or be offered the opportunity to transfer to the next available course date.

No refunds will be made after the commencement of the course unless the Participant can provide a medical certificate, or show extreme personal hardship. If this is the case; fees may be refunded on a pro-rata basis at the discretion of Northwest Response.

All monies received will be placed in a holding account, and will not be accessed until the course commences. A relevant proportion of fees paid for the course will remain in that account until the program is completed to ensure pro-rata refunds for eligible participants.

You agree to these terms upon registration to any Northwest Response course or class by accepting our terms upon checkout.

If you do not agree with the terms as stated above do not register for any class or course.

Thank you.

Our Commitment to Privacy

Your privacy is important to us, and to better protect your privacy we provide this notice explaining our online information practices, and the choices you can make about the way your information is collected and used. To make this notice easy to find we make it available on our homepage, and at every point where personally identifiable information may be requested.

The Information We Collect

This notice applies to all information collected or submitted on the Bubblestorm Management (Pty) Ltd t/a website. On some pages you can register to receive materials.

The types of personal information collected at these pages are:

  • Name
  • Address
  • E-mail address
  • Phone number
  • Company Name

How We Use Information

We use return e-mail addresses to answer the e-mail we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

You can register with our website if you would like to receive our newsletter as well as updates on our new services. Information you submit on our website will not be used for this purpose unless you fill out the registration form.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt out or otherwise prohibit such unrelated uses.

Our Commitment to Data Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Our Commitment to Children’s Privacy

Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.

How to Access or Correct Your Information

You can access all your personally identifiable information that we collect online and maintain by emailing info@northwestresponse.com. To protect your privacy and security, we will take reasonable steps to verify your identity before granting access or making corrections. We use this procedure to better safeguard your information. You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error.

How to Contact Us

Should you have other questions or concerns about these privacy policies, please send us an e-mail at info@northwestresponse.com or call customer service at 253-238-0519.